1. Broken Appointment Policy
The Brown County Oral Health Partnership OHP serves the dental needs of some 10,000 children each year. There are more uninsured children or children on Medicaid than OHP has room for in the daily schedule. When a patient does not show up for their appointment or cancels too close to their scheduled time (24 hours or less), OHP is often unable to fill the appointment with another child who desperately needs dental care. The following policy is OHP’s attempt to ensure that both you and other OHP patients receive the dental care that you need.
Broken Appointments: If a patient breaks 3 appointments for any reason with less than 24 hours’ notice during any 12-month period, they will not be allowed to schedule another appointment for one year.
Broken appointments include:
- Any time a scheduled appointment is missed.
- Any time an appointment is cancelled without enough notice. Late cancellations are considered broken appointments. If you need to cancel your appointment, we ask that you please call OHP at least 24 hours before your appointment time.
- Any time you arrive more than 15 minutes late. Late arrivals are also considered broken appointments. If you do not arrive by 15 minutes after the start time of your appointment, we may not be able to see you. That decision will be up to the clinical team on site, and you may be asked to wait for the next opening.
If for any reason a patient misses their appointment or cancels late for a third time within a 12-month period, they will not be scheduled another appointment. They may reschedule after 12 months from the date of last missed appointment. Alternately, they may mail a letter to the Executive Director explaining why three appointments were missed and the Executive Director MAY allow a fourth appointment in the 12-month period.
After a child's treatment plan has been completed, OHP requires that they be seen at one of our fixed-site locations or through our School-Based Program every six months. If the parent or legal guardian does not schedule regular six month check-ups for their child, then that child will no longer be able to be seen at OHP.